COVID-19 Case at Pin Si Restaurant, SAFRA Yishun

On 23 July 2020, the Ministry of Health (MOH)’s daily report on COVID-19 infections included an individual who had visited Pin Si Restaurant, a tenant at SAFRA Yishun, on 18 July 2020 from 7pm to 8.15pm. Pin Si Restaurant remains closed since 24 July 2020 for cleaning and disinfection. SAFRA Yishun premises were also cleaned and disinfected in accordance with the National Environment Agency’s guidelines.

SAFRA is fully assisting in contact tracing and ensuring that its tenants comply with preventive measures against COVID-19 infection that have been put in place. In addition, the SAFRA Board of Governors has asked management to review guidelines and enforcement processes at all SAFRA establishments.  Where needed, these processes should be enhanced to protect the well-being of members and visitors who use their facilities.



Dr Mohamad Maliki Bin Osman

President of SAFRA Management Committee




Starting from 19 June 2020, more facilities will gradually reopen at SAFRA clubs with enhanced safe distancing measures and group size restrictions following the latest announcements by the Multi-Ministry Taskforce and various government agencies on the commencement of Phase Two of the post-circuit breaker period.

 These mainly include: 

  • Sports facilities
  • Enrichment centres (excluding singing and voice training classes)
  • Dine-in at food and beverage establishments

Kindly refer to the facility directory below for the latest updates on each facility. Facilities which are open will be available for bookings from 12pm on 19 June 2020. This will be updated regularly as more details are confirmed and facilities are ready to reopen.

 Smaller-scale activities by SAFRA clubs, interest groups and competitive sports clubs, will also resume gradually to ensure the safety and well-being of our members and the community. More details will be provided by the respective organisers in due course.

 However, entertainment facilities will remain closed and large-scale events will be suspended until further notice.

 Affected EnergyOne Gym members and SAFRA interest group (IG) members will have their gym and IG membership validity periods automatically extended by a duration equivalent to mandated facility closures and cancellation of IG activities. 

SAFRA membership services will also resume at all SAFRA clubs from 19 June 2020, including membership application/renewal and card processing, collection and redemption of gifts. Collection of Treats & Deals vouchers will resume on 20 Jun 2020.

 The safety of our members and the community remains our top priority and SAFRA will strictly adhere to all safety measures and guidelines issued by the government.



Games rooms at SAFRA clubs will adhere to mandatory enhanced safe distancing measures and group size restrictions.


  • Only a maximum of four unique players are allowed in each games room at any one time, and all players must be valid SAFRA members.
  • All bookings are non-transferrable and non-refundable.
  • The member who made the booking must be present. He/she must also complete a mandatory Declaration Form to register all members of the group.
  • Wrist tags will be issued upon completion of the Declaration Form. Issued wrist tags are non-transferable and must be worn at all times during the session.
  • All players are to check in and check out of the games room using SafeEntry.
  • Mask must be worn at all times.
  • There should be no mixing or mingling among players across different games rooms.
  • Only registered players are allowed to access each games room. No loitering or waiting is allowed.
  • Practise good personal hygiene.
  • Observe all other prevailing terms and conditions on usage of the games rooms.


SAFRA reserves the right to turn away users who do not comply with the guidelines. Any user who breaches the guidelines shall be liable to disciplinary action and will be referred to the authorities.



SAFRA Swimming Pools will resume operations from the 22 June 2020 onwards. Venue capacity of 50 pax at any one time. Only SAFRA members will be permitted entry. Strictly no signing in of guest.

Pool Access

  • Members with valid SAFRA membership will be allowed to use SAFRA swimming pools from 22 Jun 2020 onwards. Please refer to SAFRA website for pool operating hours.
  • Access to SAFRA Swimming Pools will be regulated to a maximum capacity of 50 pax to ensure adequate personal space among users.
  • Entry to swimming pool will be restricted to members only. Guest sign-in, HTNS and NSRCC membership access will be suspended until further notice.
  • Pool access via EnergyOne gyms will be closed. Gym users can access the swimming pool via its main entrance.
  • Members can enter swimming pool via the main entrance gantry using their valid membership cards or by scanning the e-card QR code on their mSAFRA app.
  • Booking of swim slots are not required. However, members are strongly advised to avoid peak pool usage periods such as weekday evenings and weekends. Members can use the mSAFRA app to get real-time indications of pool capacity before commencing their journey to SAFRA
  • Members are encouraged to keep their swim to not more than 60mins
  • This would allow other members to have the opportunity to use the swimming pool.


Safety Measures in line with SportSG advisory / Singapore Swimming Association

Safe Entry

  • Temperature screening will be done at the Club main entrance. Users will be denied entry if they exhibit flu-like symptoms or are on Stay Home Notice / Quarantine Order
  • SafeEntry is required before access into the swimming pool to facilitate contact tracing
  • Masks should be worn as default (when entering or leaving the facility). Users may remove their masks when doing strenuous exercises.


Safe Facility

  • SAFRA swimming pool waters are cleaned daily and tested in accordance with NEA guidelines.
  • No drinking direct from water coolers. Only filling of drink bottles are allowed.
  • Toilets and changing rooms are open with advisory to queue outside for shower facilities. Swimmers are encouraged to wipe dry after swimming and put on their attire without accessing the changing room
  • Pool play facilities such as children’s play features, slides, jacuzzis, bubble pools and sun deck will be closed
  • Enhanced cleaning and sanitisation at pool common areas and toilets
  • Signages will be displayed to advise users on safe management measures and practice good personal hygiene.

 Safe Distancing

  • Physical distancing of 2 metres (2 arms-length) between users should be maintained in general while exercising and playing sport.
  • Personal equipment such as water bottles, towels, goggles should not be shared.
  • A maximum of 5 swimmers will be allowed in each lane to prevent overcrowding. Users should avoid congregating at pool wall.
  • Users are encouraged to stay in their lane. Swimming lanes will be demarcated by lane ropes to prevent unnecessary contact.
  • Beyond activities, users are required to observe physical distancing of 1 metre and are not allowed to suntan, socialise or loiter within the facility.


Group activities

  • SAFRA-organised group activities are permitted within the swimming pool, with safe management measures in place. This may include (but not limited to) Dragon Boat interest group trainings, water-based fitness classes such as aqua-aerobics, and swimming lessons conducted by SAFRA appointed service providers (FINS and Torpedo).
  • Groups shall be limited to 5 person and an additional coach is allowed.
  • 3 metres between groups must be maintained at all times with no mixing between groups.
  • Please contact FINS swim school / Torpedo (SAFRA Tampines) for more information on safe resumption of swim classes. (FINS has requested for 50% of quota during stated swim class training days.


Note: SAFRA Staff / Safe Distancing Ambassadors will be deployed to ensure users adhere to safe management measures. SAFRA reserves the right to turn away users to avoid overcrowding within these facilities. Individuals who feel unwell, should not visit our pools and are to seek medical attention.





SAFRA EnergyOne gyms will reopen from Friday, 19 June 2020, as Singapore enters Phase Two of the post-circuit breaker period. Operating hours will remain at 6.30am to 10.30pm daily.


Mandatory Measures

 Our gyms will adhere to the mandatory measures announced by the Multi-Ministry Taskforce and Sport Singapore as follows:


 SafeEntry: All visitors to the gym will be required to check-in and check-out using SafeEntry to facilitate contact tracing.

 Maximum Capacity: Each gym can only admit up to 50 persons at any point in time. When the maximum capacity is reached, subsequent visitors will have to wait in queue to enter. Members who plan to visit the gym will be able to get real time indications of the patronage at each EnergyOne gym through the mSAFRA app. 

Safe Distancing: Gym users should maintain a physical distance of at least 2 metres apart while exercising on equipment. Many of our gym equipment have been repositioned, while some are deactivated, to enable users to maintain the required distance. Other areas within our gyms (such as the waiting queue at the customer service counter and changing rooms) will adhere to the safe distance of at least 1 metre.

Wearing of Masks: Masks have to be worn at all times. Gym users may only take them off when engaging in strenuous exercise such as while using the cardio machines. 

Safe Management Officer: A safe management officer will be at each gym to closely monitor and ensure compliance by all gym users. Your safety is our top priority and we seek your kind understanding and coorporation.


Additional Safety Measures

 To ensure the safety and well-being of our gym users, several additional measures will also be introduced progressively over the next two weeks.

Sanitising Mats: To disinfect the shoe soles of visitors, sanitising mats will be placed at all entrances to EnergyOne gyms. When a person steps onto the mat, the disinfection solution will be pushed into the treads of the footwear to sanitise it.

Self-Disinfecting Coating: All gym equipment and commonly touched surfaces will also be applied with a self-disinfecting coating. The SDPro anti-microbial coating kills viruses, bacteria and fungi when it comes into contact with the treated surfaces, but is safe on human skin. It is able to remain in place even with repeated cleaning as it adheres tightly to surfaces at a molecular level, and can last for up to 6 months with each application.

Sanitising Wipes: Gym users will be encouraged to clean the equipment after use with sanitising wipes that will be made readily available through dispensers located at different parts of the gym. This is in addition to the provision of hand sanitisers and the stepped up cleaning frequency of equipment and common areas by EnergyOne to ensure a high level of hygiene.

Shields Between Cardio Equipment: As part of a trial, shields will be installed between cardio machines such as treadmills, stationary bikes and steppers at the SAFRA Punggol gym as an additional safety barrier to minimise the dispersion of respiratory droplets while gym users engage in high intensity workout. These shields will also be applied with the self-disinfecting coating and cleaned frequently. The shields will be reviewed subsequently for other gyms.

Streaming Fitness Programmes: Members can tune in to a wider range of online fitness programmes at our EnergyOne Facebook page to support you in your fitness journey. There will be live stream training sessions ranging from strength to interval training workouts every Monday, Wednesday and Friday. These will be conducted by our fitness instructors at 12.30pm so that you can squeeze in some exercise during lunchtime even when you work from home.

Others: Steam rooms and Jacuzzis will remain closed.

Affected EnergyOne Gym members will have their gym and IG membership validity periods automatically extended by a duration equivalent to mandated facility closures.



The SafeEntry national digital check-in system, which logs visitors’ and employees’ names, NRIC/FINs and mobile numbers to facilitate contact tracing, will be deployed at all SAFRA clubs from 12 May 2020.

Each club will have a unique QR code displayed at the entry checkpoint for visitors to scan to check in. The same unique QR code will also be displayed at the exit point for visitors to scan upon check-out.

The following are the simple steps on how to use SafeEntry at our clubs:

SafeEntry Visual 800px

Visitors who do not have smartphones or are unable to access SafeEntry may still check in by providing your NRIC, driver’s license or TransitLink concession cards for barcode scanning upon entry and exit, or provide these details to our checkpoint employees for manual submission.

The check-in process via SafeEntry complements the mandatory temperature checks and declarations on health and travel history that are still required to gain entry to SAFRA clubs. These efforts are aimed at further enhancing safety for our members and the community as the circuit breaker measures are gradually eased by the authorities. 

SAFRA Jurong 10 Sept
Mount Faber 20 July
Toa Payoh 20 July
Tampines 20 July
Toa Payoh 10 Sept
Yishun 20 July


All individuals who have returned from overseas are advised to refrain from visiting SAFRA clubs and participating in events for a period of 14 days upon their return to Singapore.

If you have a fever or any respiratory symptoms (e.g. cough, runny nose or shortness of breath), kindly also see a doctor and stay at home.

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Stay at home

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Avoid crowds

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Don't doctor-hop



Mandatory temperature taking will be implemented at all SAFRA clubs and SAFRA-organised events held at external venues. As a precautionary measure, all visitors and participants are required to have their temperatures taken and fill in a questionnaire to declare their travel history and contact details to facilitate contact tracing (if required) before gaining entry.

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We regret to inform you that entry will not be allowed if you have any of the following:

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Fever (38°C and above)

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Any respiratory symptoms (e.g. cough, runny nose or shortness of breath)

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Returned from overseas within the past 14 days

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Been in close contact with any confirmed case(s) within the past 14 days




The Ministry of Health (MOH) has also advised the public to remain vigilant and adopt good personal hygiene practices:

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It is mandatory for all persons to wear a mask when leaving their homes. Individuals may remove their mask while engaging in strenuous exercise, but they must put it back on after completing exercise

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Avoid close contact with people who are unwell or showing symptoms of illness

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Avoid touching your face

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Wash your hands frequently with soap

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Cover your mouth with a tissue paper when coughing or sneezing, and dispose the soiled tissue paper in the rubbish bin immediately

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Monitor your temperature twice a day



On 22 March 2020, SAFRA was informed by the Ministry of Health (MOH) that a patient diagnosed to have the Coronavirus Disease 2019 (COVID-19) had visited Turandot Music Restaurant Bar located at SAFRA Mount Faber on 11 March 2020.

While MOH has not placed any operations restriction, as a precautionary measure, the management have decided to close Turandot Music Restaurant Bar upon receipt of the notice from MOH and the premises cleaned and disinfected according to NEA guidelines. Turandot Music Restaurant Bar will re-open on 27 March 2020.


On 8 March 2020, SAFRA was informed by the Ministry of Health (MOH) that a confirmed Coronavirus Disease 2019 (COVID-19) patient identified as Case 138 had visited EnergyOne gym at SAFRA Punggol on 6 March 2020. He was at SAFRA Punggol from 7.36pm to 9.32pm.

The affected individual was allowed entry into SAFRA Punggol as he did not trigger any of the risk factors related to COVID-19 infection – he had cleared mandatory temperature checks, declared that he did not have any travel history to designated countries and was not in close contact with any confirmed cases in the past 14 days.

As a precautionary measure, all visitors and employees at SAFRA Punggol were evacuated on receipt of the notice from MOH. The gym along with all other possible areas visited by the affected individual were cleansed and disinfected based on National Environment Agency guidelines. All employees who were on duty and who might have been in contact with the affected individual have been asked to stay at home for 14 days to monitor their health. SAFRA has been working closely with the MOH on contact tracing efforts.

As announced by the Ministry of Health (MOH) on 9 March 2020, Case 138 has been discharged and we are glad he has now fully recovered. EnergyOne gym at SAFRA Punggol has been reopened on 11 March 2020. We welcome our EnergyOne members back to our now spick-and-span gym.

These precautionary measures have been stepped up since the MOH raised the Disease Outbreak Response System Condition (DORSCON) alert level to orange:

Mandatory temperature taking and declaration of travel history, health and contact details for contact tracing, by all visitors to SAFRA clubs and activities with strict entry requirements. All employees are also required to take their temperatures twice daily, and seek medical attention and stay home if they have any flu-like symptoms or are unwell.
Increased the cleaning of frequently touched surfaces to once hourly, and tripled the frequency of cleaning at common areas along with the provision of hand sanitisers.
Health advisories displayed at all SAFRA clubs and emailed to members to encourage good personal hygiene practices to keep our community safe.



SAFRA was informed by the Ministry of Health (MOH) on 5 March 2020 that a cluster of eight confirmed Coronavirus Disease 2019 (COVID-19) cases linked to a private dinner function held at Joy Garden Restaurant at SAFRA Jurong on 15 February 2020. These were identified as Cases 94, 96, 107, 112, 114, 115, 116 and 117.

Joy Garden Restaurant had closed for cleaning from 16 to 19 February 2020 following the dinner function as a hygiene practice. However, as a precautionary measure, the restaurant along with all other possible areas which might have been visited by the affected individuals was thoroughly cleaned and disinfected again starting 5 March 2020 night, with strict adherence to guidelines from the National Environment Agency. The restaurant will reopen on 18 March 2020.

All confirmed cases that gained entry to SAFRA Jurong on 15 February 2020 had cleared the mandatory temperature checks conducted at the entrance of the club. They did not have fever, nor exhibited any flu-like symptoms. They also did not have any recent travel history to Mainland China within the past 14 days of their visit to the club as stated within their declaration.

The safety and well-being of our NSmen and the community remain our utmost priority. SAFRA will continue to monitor the situation closely.


SAFRA will continue to closely monitor the situation and keep members updated.

Members can also visit the MOH information portal ( for the latest updates on the COVID-19 infection.

Please feel free to approach our Customer Service Officers or employees for assistance

The Management of SAFRA